Given the semi-handmade nature and on-demand production of our products, we reserve one week for the creation and shipping of the ordered pot, unless it is readily available. Once entrusted to the courier, the package will be delivered within 1-2 business days for Italy and within 2-4 business days for Europe.

The courier used varies based on the package's destination: shipments are usually entrusted to BRT, UPS, or SDA.

If you have made a mistake in placing your order or have changed your mind and wish to cancel it, within 14 days of the package's arrival at its destination, you can contact us at info@meniadesign.com, providing your order number, and we will guide you on how to resolve the issue.

You can return the product within 14 days from the date of package receipt, using the original box and packaging in which the item arrived. Please contact us first at info@meniadesign.com and we will guide you through the process. Return shipping costs, as well as the creation and management of the shipping label, are entirely your responsibility. We strongly recommend using a trackable service, as responsibility for the goods remains with the customer until delivery to our premises.

If your shipment has been delayed or there have been problems delivering your package, you can check the delivery status directly on the courier's website. By entering the tracking code you received in the shipping confirmation email, you will have access to all updated information about your order, such as its current location, delivery attempts, or instructions for releasing the shipment.

If your product arrived damaged, you can contact us directly at info@meniadesign.com, attaching photos and information regarding your order; we will promptly resolve this unpleasant incident.

If you have received an incorrect product, please contact us directly at info@meniadesign.com, kindly attaching an image of the product received and your order information; we will resolve the issue immediately.

PLA and PETG vases are designed for indoor use only. To preserve their shape and colors over time, we recommend keeping them away from excessive heat sources and avoiding prolonged exposure to direct sunlight.

For cleaning our vases, we recommend using anti-dust cloths or a cloth lightly dampened with water. You can also use cleaning products suitable for plastic surfaces, as long as they are gentle, non-acidic, and not too abrasive.

To ensure maximum durability and preserve the beauty of PLA and PETG vases, it is recommended to place them on a stable and flat surface to prevent accidental falls. It is crucial to keep them away from direct heat sources and environments with temperatures above 40°C, as well as to avoid prolonged exposure to direct sunlight or strong indirect light, as UV rays and excessive heat could deform the material or alter its colors.

Direct and continuous exposure to sunlight on hotter days could both cause the product's characteristic color pigments to fade and physically damage the object's surface.